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Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. The issue was that selecting "Help" from within MyNCL would only get you phone numbers. Hover over the help button, and then click "contact us". Click the + button where it says "Guest Relations - before your cruise".
Step 1: Gather Information
In addition to the lower quality of service, the food in their main dining room has become so bad that it's reminiscent of a High School Cafeteria. Remember, patience and persistence are key when filing a complaint. It may take time to address and resolve your concerns. Stay proactive, continue to follow up, and consider seeking legal assistance if needed. Having thorough documentation strengthens your case and provides a clear picture of the problem you encountered.
Our cruise was delayed by 2 disappointed days in…
Angry woman slams Norwegian Cruise Line for changing itinerary with no explanation - Cruise Blog
Angry woman slams Norwegian Cruise Line for changing itinerary with no explanation.
Posted: Mon, 12 Feb 2024 08:00:00 GMT [source]
The club balcony suite needed vacuuming as there was significant amount of debris on the carpeting and under the bed (where the suitcases were stored). When in port the ship tilted to the rear so if the shower was used it rose above the lip and flooded the bathroom. No information regarding the ship was present in the room and the newsletter was predominately a list of activities and service contacts with inundation of leaflets pushing purchasing options. No information was given as to which deck was to be used to exit ship when in port (nor was it announced). All excursions exited through the theater - a real comedy act as it was not coordinated and ONLY one disembarkation exit was used for everyone.
Guest Experience - After your cruise
Having said that, we have been trying to use our FCC to book another cruise for the summer, as I work in education and the only time I can go would be the summer. At first, the people that I talked to assured me that the credit was indeed in my Latitudes account, even though I could not see it there. We were getting quotes for different scenarios of a particular cruise.
So, let’s get started and learn how to file a complaint with Norwegian Cruise Line. Select the brochures you would like to receive in the post. The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances, and other onboard functions. The Norwegian Cruise Line Gift Card can be redeemed both towards your cruise fare and for onboard spend.
To share any questions or concerns with our guest experience team after your cruise, please click below. Very disappointed with this company for the first time. Put together a group trip and fought for Norwegian but all I'm getting now is we can't do this and, we can't guaranty that. When I ask for an explanation, all I get is 'well that's our policy'. They have a department for flight modifications but....we are doing a Land & Sea tour through Norwegian. It appears we can make modifications if we were only going on the cruise but no modifications since we are doing a Land & Sea.
The Trustpilot Experience
This evidence will be vital if you need to escalate your complaint or involve external consumer protection organizations. The first step in filing a complaint with Norwegian Cruise Line is to gather all the necessary information related to your issue. This information will help you provide clear and concise details when you communicate your complaint to the cruise line. Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
NORWEGIAN CRUISE LINE'S ALL-NEW NORWEGIAN VIVA COMPLETES HER EXCLUSIVE CHRISTENING VOYAGE ... - PR Newswire
NORWEGIAN CRUISE LINE'S ALL-NEW NORWEGIAN VIVA COMPLETES HER EXCLUSIVE CHRISTENING VOYAGE ....
Posted: Fri, 01 Dec 2023 08:00:00 GMT [source]
By writing a formal complaint letter, you are providing a clear and documented account of your concerns, indicating your commitment to resolving the issue. Keep in mind that it may take some time for Norwegian Cruise Line to review and address your complaint. In the next step, we will discuss how to document your complaint to support your case further.
Contact a Guest Relations Department
Having all the necessary details prepared in advance will make the complaint process smoother and increase the chances of a successful resolution. I have submitted email on the website and still no reply after 4 weeks. I also wrote a letter to customer relations at corporate headquarters 3 weeks ago and no reply either. After refusing to extend my NCL Escape cruise beyond April 1, NCL cancels it.
The ONLY places on the ship without some sort of music were the cabin room and the library (which was very small). Even the corridors had piped in muzak - so no peaceful relaxing areas. The music from the lounge area drowned out the waitstaffs' voices in the Chin-chin restaurant.
Our award-winning ships are designed for you to enjoy as you choose while cruising to the most beautiful destinations around the world. No matter where your dream vacation takes you, feel free to cruise your way. No way to apply for your refund on the Feb 28-Mar 20 cruise using the supplied form as it only allows for dates starting March 13. NCL is trying to make it AS DIFFICULT & CONFUSING AS POSSIBLE to opt for the refund. I was considering the future cruise credit but after this not a chance. It’s important to be organized and thorough when gathering information.
Bar drinks were difficult to get, typically with only 1 bar person and long queues. Also, they seemed unaware of what was covered in the drinks package. The alcohol drinks package was $1200 pp for 10 days - really????
Get the latest cruise deals and vacation specials sent straight to your inbox. We use dedicated people and clever technology to safeguard our platform. We did and ended up having surgery before our planned cruise. Norweign uses ION insurance which denied our claim stating it was pre existing condition. Why I would schedule a 10 day cruise with lots of walking when I had a preexisting condition with my knee is beyond me.... Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
I been on two of their ships and will not waste my money on another Norwegian cruise again. With these steps, you are well-equipped to file a complaint with Norwegian Cruise Line effectively. We hope that your complaint gets resolved to your satisfaction, allowing you to enjoy smooth and memorable cruise experiences in the future. Experience a once-in-a-lifetime moment you will never forget while witnessing the icy-blue glaciers and unique wildlife of Alaska. Walk through Greece's enchanting, sun-bleached streets, or find your own paradise in a secret beach in The Caribbean.
One guide was very pleased to announce that he had failed the exam 3 times previously. For the most part, the excursions spent an inordinate amount of time on coach travel opposed to actual sightseeing. Also, the changing of port times at such a late date made a lot of our pre-arrangements impossible.
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